For any delivery or shipping queries please contact shop@mobrewing.com.au You will receive tracking information from our system once the courier has picked up your order. You can use this tracking information to view the status of your parcel and to follow up directly with the courier with any concerns you may have.
Please allow 2-3 business days for your order to be packed.
Once with the courier, please allow 2-3 business days for metropolitan areas in NSW,QLD,VIC & 3-10 business days for other locations. This is only a guide and variables such as courier availability and shipping delays can change these times.
Some orders are packed separately depending on size and weight. Please give an additional business day for the remaining order to arrive. If the delivery has not made its way to you after that please email shop@mobrewing.com.au as soon as possible to reduce further delays.
You are able to use your SHIPPIT tracking link to request a redirect. In the instance that your parcel cannot be redirected, we are able to request a return on that parcel however there are no guarantees that the order will come back to us.
Delivery details are the responsibility of the customer and it will be up to the customer to re-order using the correct details.
Modus will do everything we can to ensure that the exact instructions are passed to the couriers as written on your order.
Yes! We can ship to PO Boxes through Auspost.
We are able to pass along your details for a nominated ‘safe delivery’ location where your parcel will be left if you are not at home. Please note that this option is at your own risk and we are not liable for missing or damaged items if a safe delivery request has been made. No refunds or replacements will be made if a safe delivery option is requested and the item has been marked as safely delivered.
Refunds can be requested only if your items are damaged, missing, out of stock or not to standard quality.
In the case of damaged or missing items, proof must be submitted in the form of a photo (in the case of damages) and a report from the courier.
In the case of quality, we are more than happy to replace or refund in the rare case that your order is not to the quality standards we hold. We request that all items be returned to us and, after our team has investigated, if there is fault or issue found then a full refund will be issues.
We do not accept refund requests on change of mind.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@mobrewing.com.au
Refunds are not available on sale items.
To return your product, you should mail your product to: 20 Merewether Street, Merewether, NSW, 2291
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Don’t fear, our beer is near! Head to our ‘Near Me’ page on our website to find all our Modus Brewing stockists.
If your product was damaged during shipping please reach out to shop@mobrewing.com.au to discuss a replacement.
No, all of our Modus beer range contains gluten.
You can purchase an online voucher and use it online or at one of our venues at Mona Vale or Merewether. You can also purchase gift vouchers at our two brew venues however those can only be used in Venue.
If you’re having trouble purchasing anything on our online store please try refreshing your browser. Changing search engines (Safari to Google Chrome) also might help with the issue. If the problem persists please contact shop@mobrewing.com.au for assistance.
Events require atleast 48 hours notice to cancel. Refunds will not be given if it is less than 48 hours until the event.
Email info@mobrewing.com.au for any other questions or queries.
